Terms and Conditions of the Online Store

§ 1. General Provisions

1. The online store operating at the address www.windery-reklamowe.pl is run by the company WebReklama Marek Goplański, with its registered office in Warsaw (03-741) at ul. Białostockia 24 lok. 111, tax identification number (NIP): 118-018-38-23.
2. These Terms and Conditions define the rules for using the online store, placing orders, delivering goods, the right to withdraw from the contract, and complaint procedures.
3. Placing an order requires reading and accepting these Terms and Conditions during the purchasing process.

§ 2. Registration and Personal Data

1. When placing an order or registering an account, the Customer is obliged to provide true and up-to-date contact and delivery details. In the event of providing false data, the Seller reserves the right to suspend the execution of the order after a prior attempt to contact the Customer.
2. Personal data are processed in accordance with the GDPR and applicable personal data protection laws. Detailed rules and information about the Customer's right to access, correct, and delete data can be found in our Privacy Policy.

§ 3. Prices and Payments

1. Product prices in the store are displayed in both net and gross amounts (inclusive of VAT at the applicable rate). A full breakdown of the order value, including VAT and shipping costs, is visible to the Customer in the shopping cart before final order placement.
2. The Customer authorizes the Seller to issue an invoice without the recipient's signature. For transactions subject to mandatory invoicing in the National System of e-Invoices (KSeF), invoices will be issued and made available within this system in accordance with applicable legal regulations. Upon the Customer's request (including Consumers), the store may send a visual representation of the invoice (e.g., in PDF format) to the provided email address.
3. The store supports payments in the form of prepayment: by traditional bank transfer and through online payment systems (including Przelewy24 / Google Pay). Order processing begins after the payment is credited.
4. Selected products can be ordered with the "Book and Collect" option, with payment on-site at the office (in cash or by card). The timeframe for picking up the reservation is 3 business days. After this period, the reservation expires.
5. The Seller makes every effort to ensure that prices are correct. In the event of an obvious system error in the price of a product, the Seller will immediately inform the Customer, and the Customer has the right to confirm the purchase at the correct price or cancel and receive an immediate refund.

§ 4. Responsibility for Graphic Files and Designs

1. The Customer bears full responsibility for the provided graphic designs and materials intended for printing, including holding copyright and appropriate legal permissions for their publication. The Seller does not verify the files for legal compliance.

§ 5. Delivery and Transport

1. Deliveries are handled by reputable courier companies.
2. For orders placed by Consumers, the Seller bears the responsibility for the safety of the shipment during transit until it is physically delivered to the Customer. If a package is damaged, we provide full support and fulfill the order at our expense, while we handle the claim with the courier.
3. For orders placed by Entrepreneurs (B2B business purchases), the responsibility for the goods and the risk of accidental damage transfers to the Buyer and the courier company as soon as the package is handed over to the courier from our warehouse.
4. Recommendation for all Customers: Regardless of the type of order, we strongly recommend checking the condition of the package upon delivery. If the packaging is damaged, drawing up a damage report on the spot with the courier serves as crucial evidence, allowing us to resolve the issue and ship a replacement immediately.

§ 6. Color Accuracy (Prints)

Due to the specifics of printing technology, complaints regarding exact color reproduction will not be accepted unless the Customer ordered a paid test print (color proof) before production.

§ 7. Complaint Procedure

1. Complaints must be submitted in writing to the company's registered address, along with the physical product being complained about.
2. The submission should include: Customer details, order or invoice number, description of the defect, and the requested remedy (repair, replacement, price reduction, or refund).
3. The Seller will respond to a complete complaint within 14 days of its receipt, sending the response via email or traditional mail.

§ 8. Right of Withdrawal (Returns)

1. The right to return goods within 14 days without giving a reason applies exclusively to orders placed online (at a distance) and is granted to:B2C Consumers, Sole proprietorships (JDG), provided that the purchase does not have a professional character for them.
2. The right to return does not apply to companies (B2B purchases on a VAT invoice of a professional nature) or for in-person purchases made at the office.
3. To make a return, an statement must be sent via email to: biuro@windery-reklamowe.pl, and then the unused, complete product must be shipped back to the company address at the buyer's expense. The store does not accept cash-on-delivery (COD) shipments.
4. Exclusions: The right of withdrawal DOES NOT APPLY to personalized items produced according to the customer's specifications or serving to satisfy their individualized needs.
5. In accordance with the above, any promotional flags made to order (including beach flags/winders) cannot be returned. Returns apply only to standard, unmodified products (e.g., standalone poles, bases, or accessories) in brand new condition.

§ 9. Final Provisions

1. In matters not regulated by these Terms and Conditions, the provisions of the Polish Civil Code and the Consumer Rights Act shall apply.